Customer service 


Your purchase has been sent in weather/water proof packaging to ensure it reaches you in perfect condition. In the unlikely event that your purchase is not in perfect condition upon receipt please inform us at immediately and we will advise you on what to do next.


Your purchase will be wrapped in acid free tissue paper to keep the garments clean and in the best condition for transportation and sealed with a bespoke label. We do not add large costs to the product for packaging, as a company we believe in putting all costs into the underwear development rather than the packaging. The boxes used are 100% recyclable and protect your purchase from not getting crushed in transit.


If you have purchased an item made from silk and cotton, it is recommended that you hand wash the item in warm water, using a little non-bio detergent. Rinse well in fresh warm water, press remaining water out with hands and leave to drip-dry. You can use a low heat iron on the cotton sections. Take care not to use a hot iron on the silk sections as this may burn the silk.

If you have purchased an item made from 100% cotton, you can machine wash these items on a delicate 40 degree wash using a non-bio detergent, hang and leave to drip dry. You can gently iron the cotton on a medium heat.

Please refer to the individual garment labels for full garment care instructions. 

If you have any further enquiries regarding the care of your purchase, please do not hesitate to contact us at


Rossell underwear is currently available in the following sizes below.

Nightwear - follows UK standards. Small being suitable for women UK size 8-10 for example. The Kimono‚Äôs are slightly over-sized adding to their luxurious feel.


We work hard to perfect our designs, but we are all different shapes and sizes.  Please feel free to exchange your item within the 14 day period if you would like to try an alternative size.

We want our customers to be happy and like working closely with them, so please get in touch if you have any feedback regarding the fit and quality of your purchase at