Delivery & Returns
UK, mainland - We currently offer free shipping on all UK mainland shipments.
Europe & International - We use UPS or DPD for European and International deliveries, please contact us for a quote as these vary depending on which Country you wish your purchase shipped to. All taxes are not included.
Exchanges & Returns
You have 14 days to decide whether you would like to return your purchase for either an exchange or refund.
To make it as easy as possible to exchange or return your on-line purchase, please fill out the Exchanges & Returns form enclosed in your purchase ensuring you have;
1. Ticked the item you are returning and whether you require an exchange for an alternative size/style or whether you would like a full refund.
2. Placed the item(s) and form into the original box with all tags and swing tickets intact.
3. Return your order to PO BOX 12326, CHELMSFORD, CM1 9XF.
We will email you once we have received your Exchanges & Returns form and notify you of when the exchange will get sent back out, or when your purchase will be refunded.
Returns or exchanges can only be accepted if the garments are returned in their original condition, with all garment labels and swing tickets still attached. We ask you to please try on the briefs over your own underwear and do not remove the protective adhesive strips, all briefs returned must have the adhesive strip attached.
All return postage costs are your responsibility, we recommend you use Special delivery Royal Mail where goods are insured unto £500 and shipment is trackable.
Refunds will be made against the original payment card.
We aim to process refunds within 7-10 working days. Please be aware your bank may take a further 7 days to show the transaction on your account, therefore we ask you to allow up to 21 days from the date shown to receive your refund.
Discounted or promotional items cannot be returned, although may be exchanged for same value goods.
For further information on Delivery, Exchanges and Returns, please refer to our Terms and Conditions section of the website.