Terms and Conditions

ROSSELL ENGLAND’s ("ROSSELL ENGLAND" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on rossellengland.com. We recommend you should keep a copy of the TOS for future reference. 

ROSSELL ENGLAND is a trading name of Rossell Limited, a company registered in England and Wales under registration number 7824265. Our registered address is Castle Point, Grovedell House, 15 Knightswick Road, Canvey Island, Essex. SS8 9PA.  UNITED KINGDOM. Our VAT number is 185 0551 08. 

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about ROSSELL ENGLAND's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however. 

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. 

Registration
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@rossellengland.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify ROSSELL ENGLAND immediately of any breach of security or unauthorized use of your account. 

Please refer to our Privacy Policy for information about how we use your data. 

Eligibility to purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the ROSSELL ENGLAND terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to ROSSELL ENGLAND, whose applications are acceptable to ROSSELL ENGLAND and who have authorised ROSSELL ENGLAND to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, ROSSELL ENGLAND reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. 

Please refer to our Privacy Policy for further information about how we use your data.

Orders
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

ROSSELL ENGLAND offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to ROSSELL ENGLAND. ROSSELL ENGLAND will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at ROSSELL ENGLAND. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. 

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. 

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. 

ROSSELL ENGLAND will store a record of your transactions for a minimum of one year. 

Pricing Policy
Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error. 

Product prices are set at the beginning of each season. These prices are subject to change. 

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. 

If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

Sale Price Adjustment Policy
ROSSELL ENGLAND is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your ROSSELL ENGLAND account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and ROSSELL ENGLAND will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Essex, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of ROSSELL ENGLAND.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment
You can pay with Stripe. When selecting this option at checkout, you will be directed to the Stripe site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to rossellengland.com. Payment will be debited and cleared from your account upon dispatch of your order by ROSSELL ENGLAND. 

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Promotion Codes
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. 

Insurance and Delivery
ROSSELL ENGLAND insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by ROSSELL ENGLAND, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. ROSSELL ENGLAND are not responsible for any delays caused by destination customs clearance processes. 

Returns and Exchanges 

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS ( INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.

To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department,  Rossell England Limited. P O Box 12326, Chelmsford. CM1 9XF, or by email to: info@rossellengland.com.  

For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction. , 

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.

You shall return cancelled orders to: ROSSELL ENGLAND Limited a P O Box 12326, Chelmsford, CM1 9XF, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above,.

RETURNS AND EXCHANGES


As an alternative to using your rights under the ICACRs, you may prefer to return or exchange items. You must return your unwanted items within 14 days of receiving your purchases, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. 

Please refer to our Returns and Exchanges Policy for further information.

Our policy
Items should be returned unused and with all ROSSELL ENGLAND labels and garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Please email info@rossellengland.com if any of your purchases have been delivered without ROSSELL ENGLAND tags.

Lingerie
Briefs should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours
We have made every effort to display as accurately as possible the colors of our products that appear on ROSSELL ENGLAND. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Intellectual Property Rights
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including ROSSELL ENGLAND Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by ROSSELL ENGLAND and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Content
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. ROSSELL ENGLAND tries to ensure that the information on this site is accurate and complete. ROSSELL ENGLAND does not promise that ROSSELL ENGLAND's Content is accurate or error-free. ROSSELL ENGLAND does not promise that the functional aspects of the Site or ROSSELL ENGLAND's Content will be error free or that this Site, ROSSELL ENGLAND Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

No Commercial Use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Your Activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, or violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

Third Party Sites
We may include hyperlinks on this Site to other websites or resources operated by parties other than ROSSELL ENGLAND, including advertisers. ROSSELL ENGLAND has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Your Rights
You have certain rights under the law. In England these include:

  • That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
  • Certain remedies if a product is defective; and
  • A right to cancel any order for a product within 14 days after the date of receipt of the product and receive a full refund even if it is not defective (see Cancelling your order above).

Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau. 

Limits on our Liability
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above). 

If ROSSELL ENGLAND breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and ROSSELL ENGLAND at the time of you placing your order, and ROSSELL ENGLAND dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased. 

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). 

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

Compensation
At our request, you agree to compensate us fully, defend us, and hold us ROSSELL ENGLAND harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction

Our Relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and ROSSELL ENGLAND as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of ROSSELL ENGLAND, and we shall not be liable for any representation, act, or omission on your part.

No Waiver
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

Complaints and Governing Law
If you have a complaint about us email info@rossellengland.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.

Exchanges and Returns Policy


Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. 

Please make sure your items are returned new, unused and with all ROSSELL ENGLAND labels and garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. 

Please contact our customer care team by emailing info@rossellengland.com if you have any further questions.

Returning your Purchase
To make it as easy as possible to return your purchases please follow thethe simple steps below: .

  1. tick the item(s) you are returning on the despatch note and state the reason for the return. 
  2. Place the item(s) and form into the original box with tags and labels intact.
  3. Return your order to:

ROSSELL ENGLAND
P O Box 12326
Chelmsford
CM1 9XF.

All return postage costs are your responsibility.  We recommend you use Special Delivery Royal Mail where goods are insured up to £500 and shipment is trackable.

Discounts or promotional items cannot be returned although may be exchanged for same value goods.  Please contact info@rossellengland.com to discuss this further.

Receiving a Refund
Your refund will be credited to the original payment method 

We aim to process refunds within 7-10 working days.  Please be aware your bank may take a further 7 working days to show the transaction on your account, therefore we ask you to allow up to 21 working days from the date we receive the returned item(s) to receive your refund. 

Our Policy
All items must be returned new, unused and with all ROSSELL ENGLAND labels and garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Please email info@rossellengland.com if any of your purchases have been delivered without ROSSELL tags.

Lingerie
Briefs should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.

Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.

Colours
We have made every effort to display the colors of our products that appear on ROSSELL ENGLAND as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Late Returns
Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of ROSSELL ENGLAND.

Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Privacy & Cookie Policy

ROSSELL ENGLAND ("ROSSELL ENGLAND ", "we", "our", "us) is a trading name of ROSSELL ENGLAND England Limited. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by ROSSELL ENGLAND to enable our online visitors to be fully informed of our Privacy Policies. By visiting rossellengland.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. 

If you are under 16, we require that you inform a parent or guardian about ROSSELL ENGLAND's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with ROSSELL ENGLAND. 

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we may link and ROSSELL ENGLAND is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. 

What Personal Information do we collect from you and how?
ROSSELL ENGLAND collects personal information in several ways when you place an order, or register for a service offered by ROSSELL ENGLAND. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, and shipping address(es) so that we can process and fulfill your order.

Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. 

What About Cookies?
Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets [and wish lists?]

Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns. 

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. 
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

How this information may be used, including anyone it might be shared with.
ROSSELL ENGLAND may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. 

We do collate information about site traffic, sales, wish lists, and other commercial information which we do not pass on to third parties. 

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. 

From time to time ROSSELL ENGLAND may employ third party business partners to collect personal information on ROSSELL ENGLAND's behalf. 

Marketing Opt-in and Opt-out Provisions
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. 

(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. 

Marketing communications you subscribe to will only be sent by ROSSELL ENGLAND.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. [Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail?]. [Alternatively you can change your email preferences or opt out of all emails by logging into My Account?]. To opt out of direct mail service or updates, please contact a ROSSELL ENGLAND customer care representative on [telephone number] (UK) or by email at info@rossellengland.com 

How you can access and if necessary, change the personal information ROSSELL ENGLAND maintains
If for any reason you are concerned that the personal information held by ROSSELL ENGLAND is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. If you change your shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email atinfo@rossellengland.com and we will amend your personal details.

Safeguarding your personally identifiable information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. [When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use?]. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask questions or file complaints
If you require further information about our Privacy Policy please go to the Contact Us section of the web site and send an email to info@rossellengland.com. 

If you wish to talk to a ROSSELL ENGLAND customer care representative please email info@rossellengland.com.